FAQs
Are you a manufacturer or a distributor?
We manufacture heavy-duty fabricated castor solutions and polyurethane parts at our custom-built manufacturing facility in the United Kingdom. Our design and engineering teams collaborate with numerous clients to create exclusive solutions that can be produced in low volumes or large-scale production. Additionally, we utilise our extensive expertise to obtain premium quality castors, wheels, and parts from around the world.
What if I need a large quantity of castors?
We have a large inventory of the most popular castors and wheels available. If you need more than we have in stock, we will immediately supply what we can and complete the rest as soon as possible. We can also work with you to create custom castors, but this might involve manufacturing or ordering specialist parts, which could increase lead times. If you’re interested in buying castors in bulk or at wholesale prices, please contact our sales team to discuss your particular requirements.
Is there a minimum order?
No order is too small for our online shop, which is open to everyone. Plus, our experienced fulfilment teams have extensive experience working with multinational corporations.
What is the lead time?
Most items are available for immediate next–day shipping. Where additional lead time is necessary, we will contact you with an expected delivery date.
Does Coldene ship worldwide?
Our export team is ready to assist you in shipping your order almost anywhere in the world. However, it is important to note that our prices do not include duties, value-added taxes, or any other miscellaneous fees that may be charged in connection with international shipping. These fees are usually imposed by the local Customs Office, the shipping company, or others after the package leaves our possession. The package recipient is responsible for paying for these charges, which will be billed directly by the relevant authority. It is important to understand that rejecting an order due to duties, taxes, or fees does not entitle the purchaser to a refund from us. Additionally, this may not avoid the duties, taxes, or fees.
Does Coldene operate a comprehensive quality system?
Our ISO9001 Quality Management System ensures we deliver quality products every time. Supporting certification is available, including weld load and inspection documents.
Are Coldene products supplied with a warranty?
Yes, all Coldene products come with a 12-month manufacturing defect warranty.
Can Coldene supply spare parts?
Yes, a full range of spare parts is available, and several refurbishing and servicing options exist. Contact us for details.
I have a unique application and cannot find anything suitable in your range. Do you offer bespoke solutions?
At Coldene, engineering is our passion, and we take pleasure in the challenge of creating bold and innovative products. Our expert engineers have worked closely with our customers since 2005 to design and manufacture high-quality, cutting-edge wheel, castor and hot-cast polyurethane parts that cater to their unique needs and requirements.
Do you offer the best price available?
Coldene is committed to providing its clients with the best value for their investment in castors and wheels. Our prices reflect this philosophy.
Do you have price breaks?
Our operations become more efficient with large orders, and economies of scale allow us to offer volume discounts.
What payment methods do you accept?
Customers can pay using a credit card for one-time or infrequent orders. Regular customers are encouraged to open an account with us, and payment terms will be agreed upon.
If the product doesn't function properly, can I return it?
If you wish to return any product you purchased from us, you can do so within 30 days. However, before sending back the item, you must contact Coldene Engineering and provide the details of your return. This will enable us to issue you a Return Material Authorization (RMA) Number, which you must mark clearly on the outside of the packaging.
Please note that the returned merchandise must be in new condition and include a copy of the packing slip. It should also be in its original box. The client is responsible for return freight charges.
In case Of products returned for reasons other than a warranty claim, a 50% handling and restocking fee and any charges incurred by Coldene Engineering will be applicable. However, if we have shipped a product in error, we will not charge any fee, and you may return it to us at no additional cost.
Note: Customized products are not eligible for a refund.